First week of Help Desk done. I feel like I’ve learned so much already. Being a part of such an innovative idea and working alongside such intelligent people is for sure proving to be very beneficial. Having been reduced to the only person in my period I’ve gotten to help several people with their iPad troubles this past week. One thing that I noticed is that most of the people who come into Help Desk with problems have not even attempted any very simple solutions such as restarting the iPad or computer or making sure you are updated to the newest version of iOS (teachers too!). So much so that I feel we should put a sign on the door saying “we’re happy to help, but first: did you try restarting your iPad and checking to make sure it is updated.” Overall though I would definitely call this week in Help Desk a success and I am excited to learn more and help more as the year progresses forward.
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